Frequently Asked Questions

The standard warranty period for all our products is 2 years. During this period, all faults that are not user fault are repaired by us.

You can create an order request by adding the products you want to buy to the basket on the " Our Products " page. After you create your order, our sales teams will contact you and get your order's approval from you. We recommend that you contact our teams for your bulk orders.

As Işık Elektronik, we will support you in any problem you may have with your product. To get technical support, you can write to our WhatsApp line or call 0322 248 05 08 and get support from our teams.

You can view our User Manuals in different languages ​​to examine how to connect your door control cards and to examine the features of the card in detail. You can also contact our technical support team and forward your questions to them and get live support.

For the bulk orders you will place, our sales team will make a special price study and send them to you on the basis of quantity. We apply discounts depending on the quantity of products purchased in orders. By creating a bulk order form, you can enable our teams to offer you a price offer.

Delivery time may vary depending on product and region. Usually, delivery takes 3 to 7 working days after your order is confirmed. Orders placed before 17:00 are shipped the same day.

Customer satisfaction is our priority. All of our products are offered for sale after passing detailed tests one by one. If you encounter any problems, we recommend that you contact our technical support team. You can be sure that they will be happy to assist you.
We have an unconditional return policy within 30 days if there is no user error damage to the boxes and electronics of the purchased products.